Skip tracing in Oman and Bahrain is a specialised process utilised in debt collection for the location of absconding or hard-to-reach debtors for the effective pursuit of outstanding accounts, assets, or guarantees. When done professionally, it marries data, investigation, and compliant communication to reconnect creditors with the “right party” and greatly enhances the recovery outcomes for banks, telecoms, utilities, and large corporations.
What is Skip Tracing?
Skip tracing refers to the process by which individuals or companies change and conceal their address, phone number, place of employment, or even their country of residence to evade communication from their creditors. It entails compiling relevant information from various sources to know where such persons are and how to reach them.
Typical sources would be:
- Public or government records, address information, real estate information, and incorporation records.
- For example, contact databases, telecom records, and directory assistance.
- Digital footprints, such as social media, depend on what is allowed by the law.
But the intent is to ensure successful “right-party contact” so that not relatives, former renters, or non-active numbers are contacted instead.
Why it matters in Oman and Bahrain
In the context of the GCC, absconding debtors are actually considered a serious problem, especially in the consumer finance, credit card, automobile financing, telecom, and rental or leasing business sectors, as debtors can shift their residential address, change their employment, or even leave the country, thereby rendering any available contact information useless.
Skip tracing is utilised by lenders in the countries of Oman and Bahrain to:
- Decrease write-offs on portfolios on which customers have ‘disappeared’ and/or vehicles/assets are missing.
- Re-initiate communication towards a settlement solution rather than going straight to a costly legal case.
- Provide for the repossession or recovery of secured property, such as cars or equipment,whose whereabouts are unknown.
For cross-border and expat-heavy cases, tracing has become a significantly easier way to locate a debtor and determine which jurisdiction a case falls under.
How professional skip tracing works
Contemporary practices of skip tracing involve the optimal combination of data and technology, as opposed to manual searching techniques. This is mainly the case with large-scale investigation agencies and professionals dealing with such services.
Core elements of this policy include
- Aggregated data: Aggregating public records, credit data, telecom data, and alt data.
- Scoring and prioritisation: Contact information is ranked for likelihood of being current, so collectors can call the most promising contacts first.
- Batch and API solutions: Using skip traces on a large number of portfolios to update addresses and phone numbers en masse.
- Field investigations: Ground checks, visits, and local inquiry, where more emphasis on digital or database research methods might not suffice, especially crucial for MENA-related markets.
Such an organised system reduces the time it takes to trace defaulting debtors and also makes the debt collection teams more efficient.
Compliance, ethics, and reputation
As skip tracing often involves private information, customer care must be exercised when carrying out skip tracing. This is because skip tracing can involve personal, sensitive information. Reputable skip tracing service providers operating in these specialised fields must adhere to in-house codes of conduct.
Best-practice skip tracing procedures in Oman and Bahrain should:
- Utilise only legal and authorised data sources and do not resort to any kind of deceit.
- Communications should be courteous, identifying the purpose, with avenues for resolving or clarifying disputes.
- All records should be well-documented to enable regulation, customers, and internal auditing staff to follow.
For banks and the corporate market, the risk of complaints, regulatory problems, or social media-related repercussions related to tracing or collecting aggressively can be mitigated with reputable specialists.
Skip Tracing (in Oman & Bahrain) not only locates individual debtors, but also provides larger Creditors with possible ways of managing their overall portfolio of risk. The more account contact information & status maintained, in the form of ongoing updates from skip trace providers, enables Risk Management departments as well as Collection Departments to develop a clearer picture of the types of debts that are likely to be recovered through collection, those that can be narrowed to an option of Restructuring, and those that are marked for write-offs.
These more focused assessments of debtor contact information & status allow banks & corporations to assign legal and collection resources more efficiently, i.e., to cases of greatest likelihood of return while still adhering to corporate governance and reporting requirements.
How AlWasl’s Skip Tracing supports Oman & Bahrain
AlWasl in the GCC has also proven its capabilities in advanced skip tracing and field investigations in Oman and Bahrain to realise the potential in files deemed non-recoverable by many creditors. For instance, AlWasl has managed to overcome repossession hurdles in Bahrain for a long time by leveraging data from the region and has been able to repossess a significant number of the vehicles in a short period of time that had gone missing for many years.
To the creditors within Oman and Bahrain, the unique methodology provided by AlWasl includes:
- Skip tracing, field investigation, and collections are now integrated, meaning cases are transitioned from “unreachable” to active negotiation or repossession seamlessly.
- Coverage for the regional area and local expertise, facilitating tracing for debtors moving within the GCC.
- Clear reporting on tracing efforts, hits, and results so that risk and collections can see how absconding portfolios are being addressed.
Banks, financial institutions, leasing firms, as well as large corporations operating in Oman and Bahrain, by collaborating with AlWasl as a specialist, can effectively enhance the recovery of absconding as well as ‘hard-to-find’ debtors, thus turning non-performing or non-moving high-risk accounts into recovered proceeds.
FAQs
1. What is the primary purpose of skip tracing in debt collection?
The main objective is to trace absent or difficult-to-trace debtors and obtain correct contact information so creditors can re-establish communication with them.
2. Is skip tracing legal in Oman and Bahrain?
Yes, if carried out with legal data sources and procedures, reputable suppliers are sure to adapt to local regulations and privacy legislation.
3. What are the differences between skip tracing and standard collection services?
The typical collection process is based on reaching known information, whereas skip tracing is an investigative technique exercised if the information is outdated or the debtor goes missing.
4. How can AlWasl help with absconding debtors?
AlWasl’s role regarding “absconding debtors”. It combines tracing tools with regional networks and ground-level investigation to track down absconding debtors and their assets in Oman, Bahrain, or the GCC, thus optimising challenging portfolios.